Accessibility Statement

1. Our Commitment

ClinicQuest is professional medical education and reference software for UK GPs and GP trainees. We want as many people as possible to be able to use it, regardless of disability or assistive technology, and we treat accessibility as part of building the product correctly rather than an afterthought.

This statement explains how accessible ClinicQuest is, what we have done, the limitations we know about, and how to tell us when something does not work for you.

2. Conformance Standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. This is the standard expected of UK public-sector services and the level referenced by the NHS Digital Technology Assessment Criteria (DTAC).

ClinicQuest is partially conformant with WCAG 2.2 AA: it conforms to most of the standard, but there are some areas we are still improving (see Known Limitations). We also work to meet our obligations under the Equality Act 2010 to make reasonable adjustments.

3. What We Do

Across the application we:

• Support full keyboard operation, with a visible focus indicator on every interactive control and a "skip to content" link on each page.
• Trap focus inside dialogs and menus, return focus to where you were when they close, and support closing them with the Escape key.
• Respect your operating-system "reduced motion" preference — non-essential animation is switched off when you ask your device to minimise motion.
• Use semantic headings, labels, and ARIA roles so screen-reader users can understand and navigate the structure, and pair every form field with a programmatic label and error message.
• Set the page language to British English and aim for AA-level colour contrast.
• Avoid capturing clinical content in analytics, and never use session replay.

4. Known Limitations

We know about the following issues and are working to fix them. If something is not listed here, please tell us.

• Some complex, recently added interactive components (for example the guided onboarding tour and certain pop-up menus) are still being hardened for the strictest screen-reader and virtual-cursor behaviour.
• A small number of richly formatted areas may not yet expose every control to assistive technology as clearly as we would like.
• Third-party embedded content (such as payment forms) follows its provider's accessibility, which we do not fully control.

5. Feedback & Contact

If you find an accessibility barrier, or need information from ClinicQuest in a different format (for example accessible PDF or large print), email support@clinicquest.uk. Please describe the problem, the page or feature, and the device, browser, and assistive technology you were using.

We aim to respond within five working days.

6. Enforcement

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act 2010. If you are not happy with how we respond to your accessibility complaint, you can contact the Equality Advisory and Support Service (EASS).

7. How We Tested

This statement was last reviewed on 25 June 2026. ClinicQuest is tested with a combination of automated accessibility checks, manual keyboard and screen-reader testing, and review against the WCAG 2.2 AA success criteria. Accessibility is re-checked as part of our regular engineering and audit process.

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